The prerequisite for achieving customer satisfaction is to focus your thoughts and actions as fully as possible on the customer and the customer's needs, wishes and problems.
The portfolio of products and services of soft-nrg Development GmbH allows service-related departments in dealerships to devote more of their time and attention to their customers by cutting out inefficient processes.
That's why we are presenting our proven, improved SOFT-SOLUTIONS software modules for appointment planning, workshop management, parts management, fleet management, customer relationship management, business organization and analysis at Automechanika 2012 from 11 to 16 September.
All of the modules are DMS compatible and support or streamline existing processes wherever there is a need for "integrated data management with defined access to customer and vehicle data across all service-related core areas". And in dealership service departments that begins with appointment arrangement.
Problems integrating with existing IT landscapes or third-party software, while often feared, can be practically ruled out. After all, we have been working closely with well-known car manufacturers ever since the company was founded in 1997. Consequently, our SOFT-SOLUTIONS are fully compatible with quality standards and manufacturers' guidelines, market oriented and proven in practice.
Come and see us at Stand E32 in Hall 9.1 to talk about what is eating away at your time and costing you money in your service organization. At the same time, you can try out solutions that will benefit both your own organization and your customers. After all, the proof of the pudding is in the eating...
Is there anything in particular you would like to discuss with us in more depth? We would be happy to reserve an appointment slot for you – just click the button below to register.