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soft-analytics Facts. Facts. Facts.
Fake news and reading the tea leaves really don’t cut it if you want to know how the processes in your dealership actually work. And what potential you may discover for additional profit. Think about your tyre storage: How could you calculate your next tyre pre-order with greater accuracy? Do you now the current warehousing procedures at all of your sites? And what proportion of obsolete stock are you carrying? Or think about your appointment evaluations. Isn’t there room for improvement? Do you know the job value quantity for each appointment or the split of different types of appointment? Do you have an overview of average appointment lead times and repeat appointment quotas? Do you evaluate the replacement vehicles used, do you qualify your customer data?
soft-analytics will provide you with all this information and will answer all your questions. Web-based, scaleable and user-friendly, the application offers you a visual display of all SOFT-SOLUTIONS data and provides you with extensive analyses and evaluations in detail and in real time – detailed facts to identify and utilise unused potential.
Customer advice
Evaluation group “Data quality and data protection” includes: 1. Diagram overview customer data quality 2. Evaluation of missing customer information 3. Diagram overview data quality vehicle master 4. Evaluation of the missing data in the vehicle master 5. Diagram overview data privacy policy (available/missing) 6. Overview of the distribution of the data privacy status
Evaluation group “Wheels/objects” includes: 1. Storage status for the selected period 2. List of the stored warehouse goods 3. Split of the recorded profile depths 4. Listing of the storage duration in three categories 5. Split of tyre ages based on DOT
Evaluation group “Appointment split” includes: 1. Number of appointment types and sub-totals 2. Appointment split on a monthly, daily and hourly basis with a comparison with the share of appointments with DMS connection 3. Number of appointments per service advisor on average with min. and max. Value 4. Comparison of all appointments in total and share without DMS connection per day and group