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soft-confirm As clear as if your customer was there.
soft-confirm is a web application to notify customers of required order extensions. The potential services are transmitted to your customer and presented via video. You create transparency digitally and ensure increased customer confidence. Your customer has all the relevant facts for placing an order. Required repairs can be confirmed or commissioned online at any time.
Customer advice
Your service advisor explains the potential scope of repairs required - takes a few video clips, makes his selection and sends it to soft-confirm.
In the draft view, your service advisor adds service descriptions, perhaps some additional comments, costs and prices and selects the video message. The completed offer will then be sent.
The status view provides a precise overview - at any time and always up to date - of the entire communication flow. Starting with the “draft” status to “sent”, “confirmed” and “accepted”. If the customer approves the offered services, work can be carried out without any delay. The customer also receives his order confirmation - promptly and fully automated.