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soft-communicator The program opens almost as soon as the customer is on the line.
In "contacts" all configured users are displayed. The sorting or grouping can be configured individually. The displayed contacts contain information on the status and department affiliation. Functions to call and write e-mail are available as well as an overview of all conversations you are participating. If a call is not answered, it is automatically saved in the call list (with appropriate permission). In addition, missed calls are immediately shown.
The conversation browser provides you with an overview of the author, the total number of posts, the number of unread posts, information about attachments, information about split conversations etc. You also have direct access to any connected customer-/vehicle data or appointments as well as an overview of all current conversations and memos.
Based on the settings, all incoming, outgoing and missed calls are displayed in the "Call log". Depending on whether there is an identified customer or an employee, you have various additional functions. Within the call log various filter functions, grouping and sorting are available for you to customize the list to your individual needs.