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soft-expert Paint or leather? Accessories or upgrading?
You can plan all of that better with soft-expert, our tool for specialist departments, commercial vehicles, or cases in which service advisers want to make their own appointments. The graphical display of the distribution of operations shows you at a glance what's been planned in when and which workshop departments are involved. More specialist knowledge is required to use this – but an optimized workflow isn't just a matter of chance...
For each selected day, you can immediately see the planned appointments respectively. Daily appointment list and utilization overview at a glance. The current appointments and the utilization of the workshop are always displayed here. Based on the settings, you can either scroll into the future or the past. Depending on the configuration, different types of appointments (e.g. Waiting customer) are presented to you in different colors.
soft-expert improves capacity planning by considering external services and additional work performed and allows for detailed planning of services either on team or technician level. At a glance you can see the most important customer-/vehicle data, information about appointment times, information on mobility and other appointment information, such as notes and hints. Furthermore, you recognize workload already allocated to mechanics. You can also add new work and edit existing ones.
The "Info Center" can display all customer-/vehicle data. Among other things, you can view the vehicles, which are currently due for a government technical inspection either this or next month and currently have no appointment in advance. The view is divided into two areas. Initially it will show the current month at the top and the next month at the bottom. Clicking the magnifying glass will display the relevant customer-/vehicle data for the corresponding month. Customers with an overdue government technical inspection which have at least one appointment in advance, will not appear in this view. This will allow you to process customer-/vehicles with due GVT, without contacting these customers multiple times. Furthermore a branch filter is available, which enables you to also show cus-tomer/vehicles of other branches.