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soft-troubleizer Turning angry customers into satisfied customers.
Problem with a customer? Any complaint you receive is a big opportunity. But only if you are able to form a comprehensive picture and then respond appropriately. soft-troubleizer allows all complaints and claims to be recorded in detail, edited and managed. At the end of the process, you have a satisfied customer – just as you had at the outset.
The complaint system with its supplied functions supports the internal complaint process. This includes the computer-controlled recording of problem cases, their processing as well as statistical analysis of the correction process.
For a better overview and breakdown of incoming complaints, these are divided into individual forums for each department. The message templates contain predefined input and selection fields. You cannot change or extend these. Thus, the system can provide comprehensive statistics on all complaint processes.
The Personal ToDo Forum of every employee ensures a simple and easy task management. When you create a to-do entry, you can rely on templates with predefined headers and standard content. Using "resubmission" it is also possible to control the reminder for individual appointments. The functionality of the ToDo Forum ensures a professional workplace design of appointments and their linked tasks.